Watch Vault Shipping and Returns Policies
Watch Vault Terms and Return Policy
Use of our website and any action with Watch Vault indicates that you accept these terms and conditions, which may be revised at any time. Please read these terms carefully.
Shipping
Watch orders will be shipped Tuesday and Friday each week. Order cut off times for shipment are 11:30am the previous business day.
All watches are shipped fully insured for the full value of the specific piece. All shipments are sent via AusPost or DHL for domestic shipments, and via DHL for international shipments. In the case that packages are lost or stolen, a refund will be issued only upon the approval and payment of the insurance claim. Buyers are responsible for any taxes, tariffs, customs or duties due in the country of destination.
straps and accessories
We offer FREE shipping on all Australian orders.
Orders under $100 are shipped via Australia Post letter service without tracking. Please allow 2-8 business days once processed.
Orders over $100 are dispatched via Registered mail through Australia Post. You will receive a confirmation email with your tracking number after your order has been processed.
Express postage via Australia Post can be purchased at checkout for an additional fee.
Orders placed on a weekday will be shipped within 24 hours of the next business day (e.g. if placed at 1pm on a Monday, your order will go out on the Tuesday afternoon assuming Tuesday is not a public holiday). Orders placed on a weekend or public holiday will be shipped on the next working business day. Orders placed before 12pm will usually ship same day.
TEMPORARY COVID-19 UPDATE: We will not be shipping internationally with EMS as planes have been grounded. All international orders will be shipped via DHL who have their own planes. This has led to a temporary increase in the international shipping charges for straps and accessories. Watches remain the same.
Please be patient as all networks are experiencing delays. Thank you.
Condition Of Timepieces
All watches are sold as is. We will accurately describe the current condition and working order of all watches we sell to the best of our ability. Watch Vault makes no mechanical guarantee in terms of movement, accuracy or waterproofing unless otherwise stated and no warranty is provided unless otherwise stated.
Timepiece Inspection Period
Watch Vault offers a 72 hour (from time of delivery) inspection period for any watches purchased directly from the website, and which has not had a prior inspection in person prior to collection/shipping. If you feel the watch has been misrepresented in any way, please communicate this back to us immediately via a phone call or email to obtain a refund authorization before shipping the watch back to our Melbourne office. Shipping is to be paid for by the buyer and must be sent via fully insured overnight or priority international delivery. The buyer agrees to assume any risks in shipping. No refund will be made after the 3-day inspection period ends.
Change of mind
Watch Vault does not provide refunds for change of mind. We may at our discretion provide a store credit if a watch has been purchased, remains unworn, and in exactly the same condition as delivered. The maximum time period for consideration for change of mind purchases is 72 hours from delivery date. Watches will be subjected to a 5% re-stocking fee in this instance, as well as recovery of shipping and insurance costs. The customer is responsible for returning the watch/accessory at their expense.
Refund & Return Inspection Policy
We will conduct a thorough inspection of any returned item this includes watch straps and accessories. Provided the watch and or item sold is returned in the exact same condition, we will issue a refund for the timepiece less shipping and insurance costs, after the watch and or item is received back into our possession. The buyer assumes all risks in returning the item. If the item is not deemed to be misrepresented the item will be refunded less a re-stocking fee of 3% in addition to the shipping and insurance charges.
If cancellation of an order is requested after payment is made via PayPal or Credit Card but prior to the item shipping, a refund will be given less any incurred payment platform processing charges. If the item is already shipped please refer to the policy in the paragraph above.
Cancellations or return requests outside the inspection period
If a refund is requested outside of the inspection period, or an item purchased and paid for but cancelled prior to arrival, a store credit may be provided at the discretion of Watch Vault, and if said credit is agreed to it will be processed less re-stocking fee of 3%, in addition to any shipping and insurance fees incurred.
Warranty
No warranty is provided outside of the inspection periods unless expressly stated.
International Buyers
Please note that the purchaser is responsible for any duties, taxes or tariffs upon the importation of any goods sold by Watch Vault into their country. Please research these prior to making any purchases as they vary by country, state and territory.
BONUS WATch vault POD OFFER
BONUS Watch Vault travel single watch pod with each watch purchased directly from our website. Watch travel pod is shock and water resistant with a moulded foam interior to keep your watch protected.